If anyone would like to, I could use some feedback on my resume. Thank you.

 

<!----> <!---->
Skills and Education<!----><!---->
Microsoft Certified Professional<!----><!---->
Windows XP Installation and Administration Certified<!----><!---->
Win2003 Environment Certified <!----><!---->
Win2003 Implementation and Administration Trained.<!----><!---->
<!----> <!---->
Mac OSX Desktop Trained and Experienced<!----><!---->
Mac OSX Laptop and Desktop Repair Trained and Experienced<!----><!---->
<!----> <!---->
Cable ISP and Television infrastructure trained<!----><!---->
<!----> <!---->
Profile<!----><!---->
16 years experience in Windows/Linux and Telecommunications. I have grown up in the world of the technology. Computers and cutting edge Tech were my toys growing up.  I am a Technology Enthusiast, I am self-motivated, a self-learner, and during tough times proven to be loyal, a moral booster, a positive thinker and a team player. I am also a lifetime student. Whatever job i am at I will continue to grow even when im not at work. I have also been “the mac guy“ at my last job for about 3 years, answering all questions mac for customers and co-workers.<!----><!---->
<!----> <!---->
Experience<!----><!---->
<!----> <!---->
Knight Enterprises / Brighthouse Contractor - Computer / Network Specialist / Supervisor<!----><!---->
August 2003 – May 2012<!----><!---->
<!----> <!---->
Performed Roles:<!----><!---->
COMPUTER REPAIR /NETWORK SPECIALIST / SUPERVISOR 2004 - 2012<!----><!---->
·    Was final line to complex problems that went beyond job to insure quality customer service<!----><!---->
·    Performed end to end networking solutions.<!----><!---->
·    Installed Cat5/RJ45 in Business and Residential environments<!----><!---->
·    Installed, configured and troubleshoot wireless systems<!----><!---->
·    Used advanced software and techniques to troubleshoot wireless interference <!----><!---->
·    Part of team that tested all new equipment and identified and performed on site solutions.<!----><!---->
·    Up sold and installed switches, routers, servers, virus removal and performance optimization.<!----><!---->
<!----> <!---->
BUSINESS SOLUTIONS SERVICES INSTALLER..................................................2005 - 2012<!----><!---->
·    Configured VoIP and Internet equipment such as IP phones, routers, switches<!----><!---->
·    Designed and implemented solutions enhancing overall customer experience<!----><!---->
<!----> <!---->
NETWORK FIELD TECHNICIAN / SUPERVISOR..........................................2003 - 2012<!----><!---->
·    Researched new technologies and provided support and training to other technicians<!----><!---->
·    Performed Internet and network related service calls<!----><!---->
·    Analyzed network equipment, computer hardware and software<!----><!---->
·    Diagnosed computer issues like corrupted operating systems, infections and provided onsite repair<!----><!---->
·    Configured network equipment such as routers, switches, access points and printers<!----><!---->
·    Provided above and beyond level of customer experience, working with customers on own free time<!----><!---->
·    Leader in keeping appointments and meeting deadlines in high volume situations<!----><!---->
<!----> <!---->
DIGITAL SERVICES FIELD TECHNICIAN .....................................2003-2005<!----><!---->
·    Installed TV, Internet and phone services in accordance with customer needs and requirements<!----><!---->
·    Supervised mid-north pinellas subdivision<!----><!---->
·    Performed quality assurance for field personnel<!----><!---->
<!----> <!---->
Time Warner Cable - Support Specialist level 3  <!----><!---->
January 2001 – July 2002<!----><!---->
·    Performed advanced product support for residential and business class clients<!----><!---->
·    Was PC division team leader, charged with learning new technologies and training other representatives<!----><!---->
·    Was part of team that brought VOIP to very first Time Warner VOIP customers<!----><!---->
<!----> <!---->
Time Ship Web  - Designer ,Developer, Customer Service <!----><!---->
January 1999 – January 2001<!----><!---->
<!----> <!---->
·    Designed and developed from concept to execution commerce and personal websites.<!----><!---->
·    Performed ISP network support<!----><!---->
·    Phone based technical support<!----><!---->
<!----> <!---->
American CompuSystems - PC Technician<!----><!---->
January 1996 – January 1999 <!----><!---->
·    Contracted to performed computer installation and repair services for Time Warner.<!----><!---->
·    Up sell and perform services directly for ASC<!----><!---->
<!----> <!---->
<!----> <!---->

Removed personal information

Hi Iccanui,

Thank you for posting your resume to this forum! You have an excellent start to your draft. I like your Profile section -- it reveals your personality and doesn't look "cookie-cutter." There are a few areas that could use improvement:

- Clarify your career goal. You have a wealth of knowledge and experience in the computer industry, so narrow your current direction and help employers understand where you fit.

- Edit unnecessary words. Your resume will be quickly scanned, so make it more concise and easy to read. Leading with lines like, "Performed roles:" is unnecessary -- the reader knows that you are writing about your job titles. You can also write in an "implied" first person voice in your summary and remove personal pronouns (e.g., "Self-motivated technology enthusiast...").

- Proofread your resume. Make sure you're consistent with tense usage (e.g., should be "troubleshot" in your most recent job's fourth bullet), correct word usage ("ensure," not "insure" in your first bullet), hyphen use (e.g., "cutting-edge technology), and so on. Also use periods at the end of your bullets consistently.

I also don't recommend including your references on the resume itself. You can copy that information to a separate document and provide the list on request.

I hope this gives you a starting point for improving your resume!

As always the resume expert gave some sound advice, but I have something Kim didn't touch on I'd like to share.

1) I personally prefer to start a resume with a header that includes your name and contact details (or fake ones for the purpose of the forum followed by your profile. This means I would've switched your skills and profile around.

2) Formatting-wise, I wonder why your roles in the most recent job are capitalized when they are nowhere else. To quickly read a leader along your resume, it's nice to have a clear format. Headers like profile, skills and experience should be the largest and most formatted, then go smaller and less formatted for each step down; always leaving the lowest level no smaller than the regular text.

By the way any idea where the <!----> signs came from?

Hi stijnhommes - These are excellent points - thank you for sharing!