Could you please critique the content of my resume? I realize the formatting doesn't look right. Thanks!
Name
Address, phone, email
Qualification Summary
Administrative and customer service professional with 15 years of experience in office and clerical settings. Highly organized, efficient and skilled in a variety of office support tasks, including:
* Office Organization & Administration
* Records & Database Management
* General Bookkeeping (A/P & A/R)
* Telephone & Front Office Reception
* Customer Service
* Spreadsheets & Reports
* Word Processing & Data (70 WPM)
* Filing & Data Archiving
* LEAN Training
Computer Skills
* Windows
* Oracle
* MS Office Suite (Word, Excel, Access, PowerPoint and Outlook)
Experience
ABC Company – City, State
Office Associate, 2004 – November 2012
Provided administrative and customer support within busy office. Responsible for the daily running of office tasks such as reviewing and reconciling daily and monthly reports, A/P input, A/R backup, database management, account information input and data checking, and providing excellent customer service.
* Earned “excellent” ratings on annual reviews, with recognition for excellence in areas including accuracy and quality, ability to learn new concepts and organization skills.
* Excelled within a deadline driven environment, ensuring the accurate and on-time completion of all projects.
* Used time management skills to in 2009-2012 successfully take over responsibility for administrative duties at an additional company branch.
* Meticulous handling of reports and company procedures enabled employer to pass internal audits.
ABC Company – City, State
Temporary Agency Assignments
Administrative Assistant / Receptionist /
Office Clerk, 2003 - 2004
Handled various office tasks for a variety of clients including customer service, front desk reception, data entry, transcription, proofreading, editing and drafting business correspondence.
* Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.
* Created databases and spreadsheets to improve work flow.
* Used Customer Service skills to ensure customer satisfaction.
ABC Company – City, State
Administrative Assistant 1999-2003
Served as first point of customer contact, coordinated front office duties, created spreadsheet and table proposals for sales team, ordered inventory, data entry, filing
* Managed front office reception for busy work environment.
* Implemented use of spreadsheets and other computer programs to improve interpretation of quotations.
* Earned consistent commendations for being a self-starter and team player.
Education
ABC College – City, State
1994-1997
Associates of Business Degree
ABC High School – City, State
1990-1994
