Hi,

I was wondering whether someone would be able to review my CV, as I have applied for quite a few jobs but don't seem to be getting the replies that I would hope for.

Any help is greatly appreciated!

Name

Address | TelNo | Email

? Profile

I am a positive person and I am sure that I will able to meet the expectations of this position. I can communicate well and build strong relationships with people. I am confident when working as part of a team or independently. I cope well under pressure when required and deal with stressful situations efficiently. I have an enthusiastic and committed approach to work and enjoy challenges. My strengths include having a good telephone manor, computer skills, and being hardworking and reliable.

? Education

September 2007 – July 2008: College Name, City
Whilst studying at College, I received the following qualifications;
• ILEX Level 3 Certificate for Legal Secretaries
• Audio Typing Certificate
• OCR Additional Audio Typing and Text Production
• Proof Reading Certificate
• Key Skills and Communications Certificate
• BTEC Business Units 1, 3 and 6
• Typing Speed 50 WPM

September 2002 – July 2007: School
During my time at School I achieved the following grades.
GCSE English Language GCSE Grade C
GCSE English Literature GCSE Grade C
GCSE Mathematics GCSE Grade B
GCSE Media Studies GCSE Grade C
GCSE Information and Technology GCSE Grade C
GCSE Physical Studies GCSE Grade C

? Work Experience

February 2009 – Present: Company, City
Clerical Assistant
In my role as a clerical assistant I provide support to a large team of field representatives on behalf of six major utility providers. My main responsibilities include making and receiving calls, dealing with enquiries from both customers and clients in a professional manner, processing payments and arranging payment plans on behalf of customers. I undertake daily tasks which include filing, photocopying and database input ensuring that the data is in the correct format.
September 2008 – February 2009: Company, City
Collections Agent
During my time at Company, I worked on behalf of Santander where I had to make and receive calls dealing with the public and assisting them in resolving their financial difficulties. I was heavily involved in receiving payments, setting up payment arrangements and general customer enquiries.
September 2007 – September 2008: Company, City
Clerical Assistant
Whilst working at Company, my main role was to assist other members of staff when requested carrying out tasks such as filing, photocopying and faxing documents.
References are available on request.

Hi HopeNics,

Thank you for posting your resume to this forum! I'm sorry to hear that you're not getting a good response to your resume. Here are a few suggestions:

- Include a career goal. The reader should quickly see what type of job you're targeting. You can incorporate your goal in the Profile section.

- Include more specific job-related skills in the Profile section. If your goal is clerical, you touched on some of the important skills in the last sentence, but give the reader more. What skills or experience do you offer that will benefit a prospective employer?

- Write in an "implied" first person voice. You don't need to use personal pronouns -- this will make your resume easier to skim. So you can say, "Communicate well..." (instead of "I communicate well...").

- Edit some of your school information. If you are targeting a position in the U.S., you can omit your GCSEs, as employers will be looking more at your college studies.

I hope this gives you a starting point for improving your resume. Wishing you good luck!