Kim,
Thank you for the suggestions. I will update accordingly.
I have question, I have been in the IT area of utility companies and I plan to transition to a core IT company and feel specifying solution architect and operations support in the utility industry may work against me when applying to a core IT company.

Your thoughts?

Regards
Sam

Hi Sam,

Good point -- it's usually more challenging to switch industries, even if you have the required skills and experience. Try to downplay any utility-specific terms and write about accomplishments that would cross over to other industries. A good approach is to imagine you worked for a core IT company and were hiring -- what skills and accomplishments would you be looking for? Always think about the employers' point of view and the qualifications they would find most desirable.

Hi Kim,
Great points! Let me work on that and I will post an updated resume.
Thanks
Sam

Hi KIm,
I have updated my resume to add some more details and fixed the use of same words. Greatly appreciate your time in reviewing it. Thanks
Sam



Career Profile:
An innovative, results-driven professional with a strong desire to achieve company goals. Over thirteen years of experience as a solution architect developing and implementing technical solutions. Seasoned operations support professional in managing critical electric utility operations. Extensive experience in project management and managing critical operations. Articulate communicator with creative leadership skills for developing a positive team environment to exceed performance expectations.

Expertise in:
   
•      Business Development                     •      Regulatory Compliance
•      System Implementation                    •      Bids and Proposals
•      Business Process Improvement       •      Training Development
•      Project Management                        •      Sales and Marketing

Relevant Experience

2011 - Present: Manager at XXXX

* Coordinate with business partners, delivery leads, and other team members to develop proposals for multi million dollar projects
* Lead the proposal process from RFP release through interview presentation
* Review, analyze and improve support processes for network integration
* Created custom eTOM and ITIL based operating models for IT services and support
* Business process improvement for end-to-end storm restoration at a large utility in the Northeast
* Managed a team to implement business process improvements and gather new requirements for a large utility business transformation

2004 – 2011: Lead Engineer at XXXX

* Implemented infrastructure improvement initiatives such as control center moves and critical infrastructure hardware replacement projects with flawless execution
* Planned and moved nine critical operations environments to a new special purpose facility with no downtime
* Experienced in utility software lifecycle implementation from proposal release, vendor selection, designing, building and testing
* Project lead for overseeing design and testing of mission critical applications and database migration on software upgrade projects
* Managed utility network, display and database teams responsible for critical operation systems
* Completed several infrastructure and network expansion projects to improve system reliability
* Conducted stakeholder demonstration sessions using vendor hardware and facilitated vendor assessments
* Designed and installed state-of-the-art digital video wall with an innovative hybrid solution
* Acted as vice-chairman of the xxx user group committee as well as the chairperson of the power applications group
* Enhanced electric utility training systems and assisted in developing training environments for the local regulatory body for realistic training exercises
* Provided federal regulation audit support by implementing creative methods to log over 150 aging hardware and network assets to comply with regulatory requirements                                              
* Created specialized displays, custom process workflows and presentations for state and federal regulatory compliance audits

1999 – 2004: Professional Engineer at XXXXX

* Managed software development on various customer programs from requirement gathering to test and implementation
* Expertise in critical electric utility application to monitor and control the electric grid
* Designed and developed database tools to reduce database migration time and cost by 25% per project
* Executed large customer databases migrations to suit the vendor software product
* Conducted several product demonstrations on-site and at customer locations as a member of the technical sales team to assist in winning contracts
* Interacted with clients and enhanced the standard product with innovative ideas based on customer imput
* Developed and conducted numerous training classes for customers both in-house and at customer sites
* Utilized Six Sigma methodologies to achieve cost saving

Education:

* Master of Science from xxxxx 06/1999 (GPA: 3.66)
* Bachelor of Science from xxxxx 06/1996 (GPA: 3.5)

Software Skills:

* Proficiency in Word, Excel, Power Point, MS-Access, MS-Project and Visio
* Programming skills in Visual/C++, C, XML, PLSQL, MS-Access, Visual Basic, FORTRAN and UNIX scripting
* Operating System Skills in UNIX (Sun/HP/IBM/Tru64), Windows and Linux
* Database Skills in Oracle, MS-Access and Sybase
* Basic networking skills and router configurations

Honors and Certification:
Six Sigma Green Belt Certified

Authorized to work in the US

Hi SamSankaran,

Thanks for posting your revised resume -- it looks better! I still think you need to include a clearer job target. You do mention solutions architect, but as you have management experience, spell out the level that you're targeting so hiring managers are clear about what you are looking to do. You can try adding a Headline, which is a banner that appears above your Career Profile, like this:

-----------------------------------------------------------------------------------------
Job Target: Solutions Architect Manager for a Technology Company
-----------------------------------------------------------------------------------------

Your Experience section would be stronger if you included more results of your projects. I know the information isn't always available, but think about how your work impacted the business or customers. For example, for the northeast utilities project, how did your solutions improve service restoration on the East Coast? Can the improvements be measured/quantified? For each of your accomplishments, provide measurable results (if available) of your leadership and IT projects.

I would also rename the heading from "Relevant Experience" to "Professional Experience." Saying "relevant" makes the reader think you also have irrelevant experience, but you're showing a steady work history in your field.

Kim,
Thank you for the tips. I have reworked the resume adding quantifiable activities where possible. I am targeting from Senior Manager to a Director level so I hesitate to put the target in the resume as I feel it may limit the areas I am being considered. Please take a look at the changed resume and I really appreciate your time on this. My changes are
1. Added a line describing who I am.
2. Reworked the career profile
3. Added career highlights section
4. Added a couple lines with each professional experience to summarize my role at the company
5. Combined the bullets to reduce the sea of bullets
6. Added numbers to indicate achievements
7. Major formatting changes that are lost in converting to text :-(
------------------------------------------------------
STRATEGIC OPERATIONS & TECHNOLOGY INNOVATION PROFESSIONAL

Experience in designing, implementing and managing critical network operations. Proven innovator who championed several situational awareness projects for utility grid operations. Articulate communicator with leadership skills who creates a positive team environment to exceed performance expectations. A results-driven professional with a strong desire to deliver successful results.

Expertise in:
- Business Development
- Regulatory Compliance
- System Implementation
- Bids and Proposals
- Sales and Marketing
- Network Operations
- Business Process Improvement
- Project Management
- Training Development

CAREER HIGHLIGHTS
- Mission Critical Operational Execution: Managed real-time operation support team at XXXXXX, enhancing system reliability through innovative processes and technologies resulting in 99.9% uptime.
- Technology and Innovation: Implemented a utility operations center with state-of-the-art situational awareness capabilities to efficiently monitor and manage 24x7 electric grid operations.
- Business Relationship: Chaired the xxx user group community. Successfully coordinated two large user group conferences to facilitate product enhancements via working group meetings and targeted presentations. Built lasting relationships with numerous fellow clients through product discussions.
- Leadership: Encouraged candidates to take on leadership roles and operate at the next higher level. Emphasized process driven approaches leveraging new technology. Facilitated personalized discussions with candidates for targeted growth opportunities.

PROFESSIONAL EXPERIENCE

MANAGER, Xxxxxx 2011-Present
Executed several projects focusing on business process development and utility network strategy. My responsibility was to build teams, execute projects and maintain customer relations to enamel future projects

- Evaluated support structure for utility network operations and created custom eTOM and ITIL based service models for network support.
- Enhanced business processes for end-to-end storm restoration at a large utility in the Northeast.
- Managed a team to implement business process improvements and gather new requirements for a large utility business transformation.
- Coordinated proposal development for multi million dollar projects from RFP release through interview presentation with clients, business partners, delivery leads, and other team members.

LEAD ENGINEER, XXXXXX USA 2004 - 2011
Trusted operations professional managing day-to-day activities of critical infrastructures. Developed processes and tools, implemented new technology solutions to improve operational reliability.

- Managed $20M utility software implementation from proposal release, vendor selection, designing, building and testing. Led design and testing of applications and database migrations.
- Successfully executed infrastructure improvements, facilitated control center moves and utility hardware replacement projects. Planned and moved nine critical operations environments to a new special purpose facility with no downtime.
- Improved operations reliability by implementing network expansion projects. Supervised utility network, display and database teams responsible for maintaining 24x7 grid control systems.
- Designed and implemented $2M state-of-the-art digital video wall to enable ?world-view? of the electric grid. Developed innovative situational awareness enhancements to visualize utility networks.
- Established strong business relationships as the chairperson of the xxx user group committee. Facilitated user group meetings and organized discussions to enhance utility software products.
- Bootstrapped the utility training system. Conducted training sessions with neighboring utilities and helped stand up a unified training environment.
- Supported federal and local regulatory audits. Implemented creative methods to audit over one hundred and fifty aging hardware and network assets. Created specialized displays and custom workflows for state and federal regulatory compliance.

PROFESSIONAL ENGINEER, XXXXX 1999-2004
Qualified software engineer responsible for leading development, implementation and training of electric utility applications worldwide. Instituted innovative tools and techniques to improve project execution.

- Managed projects varying from $5 million to $20 million. Executed activities from requirement gathering to test and implementation. Established client relations to deliver high quality software solutions.
- Designed and developed utility applications to monitor and control the electric grid. Created innovative database migration tools to realize over $3 million in savings on customer projects.
- Conducted several product demonstrations on-site and at customer locations as a member of the technical sales team.
- Utilized Six Sigma methodologies for project execution and product enhancements.

EDUCATION

Master of Science from Mississippi State University 06/1999 (GPA: 3.66)
Bachelor of Science from Mangalore University 06/1996 (GPA: 3.5)

SKILLS

- Proficiency in Word, Excel, Power Point, MS-Access, MS-Project and Visio.
- Programming skills in Visual/C++, C, XML, PLSQL, MS-Access, Visual Basic, FORTRAN and UNIX scripting.
- Operating System Skills in UNIX (Sun/HP/IBM/Tru64), Windows and Linux.
- Database Skills in Oracle, MS-Access and Sybase.
- Basic networking skills and router configurations.

You neglected to mention what your degree majors were.

Thanks John. Made the change and added degree majors.